How to Vet Your Client Using Social Media
Your case suffers when clients aren’t forthcoming about their information and social media online; causing lower settlements, wasted hours of preparing working the case, and potentially hurting your reputation. Vetting your client using search engines, screen scraping, and word of mouth may validate the integrity of a client, but in this current day and age you have to do more.
Vet your client’s data to see if you want to represent them or expedite their social media searches:
- Search keywords related to the client’s case. Novara searches all social media platforms simultaneously with an advanced keyword search and active filters. Use closely related terms such as: accident, work, broken bone, x-ray, doctor, hurt, insurance, or money to collect responsive data instantly. Filter the responses by direct messages, posts, comments, images, and more to target information that proves your client’s story or gives you a heads up that something could be fishy.
- Search by date, date range, and time. Gather information within a relevant time period to further speed up your vetting. By searching around the day of an accident, event, or even a specific conversation, you can identify a timeline that highlights major evidence in a case.
- Search by names, usernames, or nicknames. Collect conversations between your client and other involved parties. Messages, group posts, and other social media hotspots hold critical evidence that will make or break a case. Use Novara’s search tool to find a specific name, nickname, or even username (Twitter Handle, Instagram Name, Facebook Group, Snapchat) is mentioned.
All of these results can be bulk tagged, exported, and produced in a native PDF format complete with pictures and metadata; the data within the data that proves the posts found are straight from the website with authenticated and defensible